Support
Need help, want to report a problem or have a question about your account? We’ll get back to you by email.
Contact us
support@belzio.app- General supportAccount, sign-in, matches or technical issues.
- Report a bugDescribe the issue, the date, your iPhone model and add screenshots if you can.
- Report a userYou can also do it directly from their profile in the app.
- Report contentA message can be reported directly from the match chat.
- Purchases & PremiumRestore purchases, subscriptions, missing cosmetics.
- Personal dataAccess, correct, export or erase your data.
Delete your account: see the steps
Frequently asked questions
How do I delete my account?
Open Profile → Settings → Delete my account. The full process is described on the Account deletion page.
How do I report or block someone?
Use the profile menu or a message’s menu in the app. Blocking hides that person’s interactions everywhere in Belzio.
Why is my location requested?
Location is optional. It’s used to suggest nearby matches, place a venue on the map and, if you start it, record your Urban route.
How do I make my profile public?
In profile settings, turn on “Public web profile”, choose your handle and share belzio.app/@handle.
How do I restore my purchases?
In the Belzio store, tap “Restore purchases”. Your App Store purchases are verified and re-applied to your account.
I’m not getting notifications.
Make sure Belzio notifications are allowed in Settings → Notifications on your iPhone, then check the notification settings in the app.